Terms of Use

Effective July 15, 2026. By Senior Toors

AGREEMENT TO TERMS

These Terms of Use ("Terms") govern your access to and use of the websites and services provided by Senior Toor LLC ("Senior Toors," "we," "us," or "our"), including www.seniortoor.com and any subdomains, and any tools, features, and conversational experiences powered by artificial intelligence (including our digital Toor Guide, GiGi) that we make available (collectively, the "Sites" and "Services"). By checking a box or otherwise indicating acceptance, or by accessing or using the Sites or Services, you agree to be bound by these Terms and by all policies and Additional Terms incorporated by reference. If you do not agree to these Terms, do not use the Sites or Services.

Arbitration & Class Action Waiver (Please Read). These Terms include a binding arbitration agreement and class action waiver that affect your rights on how disputes are resolved. Except for the limited disputes described in the Arbitration section below, you agree to resolve disputes with us through individual arbitration, and you waive your right to a jury trial and to participate in a class action.

Additional Terms & Order of Precedence. Certain Services (or parts of them) may be subject to additional terms, guidelines, or rules ("Additional Terms"), including terms governing paid subscription plans for featured community listings, professional memberships, and Toor Guide partnerships. Where Additional Terms apply, they will be presented for your review. If any Additional Terms conflict with these Terms, the Additional Terms control for that Service.

Changes to Terms or Services. We may update these Terms and/or modify the Sites or Services at any time. When we do, we will revise the Effective Date above and, when appropriate, provide additional notice. Your continued use after the revised Terms are posted means you accept the changes.

Eligibility. You must be the age of majority in your jurisdiction and legally able to enter a binding contract, and you may not be prohibited from using the Sites or Services by the laws of the jurisdiction from which you access them.

OUR SERVICES

Senior Toors provides senior living marketing, information, and connection services that help families and seniors learn about and connect with care and living options. These options may include independent living, 55+ apartments, active adult living, home care, residential care homes, assisted living, memory care, retirement communities, and retirement resorts — across the United States and internationally. Based on a family's stated needs and preferences, we may provide information about Participating Organizations and forward the family's information to those providers so they can follow up. Families can also review information about Participating Organizations, watch virtual Toors, compare communities, and receive personalized assistance by telephone from Senior Toors Guides.

We offer a conversational, AI-powered intake (GiGi, our digital Toor Guide) that helps families understand private-pay, non-medical care options, answer questions in real time, generate a tailored list of potential providers, and facilitate fast connections. This guided experience does not provide medical, legal, or financial advice and does not itself deliver care. Senior Toors personnel may review chat, voice, and SMS interactions and related transcripts or summaries for quality assurance, safety, troubleshooting, and to improve the Services.

We also operate a Toor Community and Guest Network that allows Toorists, residents, and family members to connect, share experiences, post reviews, join community discussions, and RSVP to community events. Senior Toors additionally offers subscription-based featured listing upgrades, professional membership plans, and a Toor Points rewards program.

As further described below, participating communities, Toor Guides, and care professionals are independent businesses or individuals responsible for their own licensing, staff, services, and pricing; Senior Toors does not control, recommend, or guarantee any community, Guide, or professional, and Senior Toors does not broker, sell, or lease space or services. Some interactions may occur by phone, SMS/text, email, or voice/chat experiences and may be recorded or transcribed for quality and compliance.

PARTICIPATING SENIOR HOUSING AND/OR CARE ORGANIZATIONS

Responsibility for services and care. Participating communities, Toor Guides, and home care professionals ("Participating Organizations") are solely responsible for evaluating and accepting (or declining) prospective residents or clients and for the services they deliver. Senior Toors does not supervise, manage, or direct any Participating Organization's staff or operations.

Responsibility for information posted. Each Participating Organization is responsible for the content it posts or that appears on its pages on our Sites. Such content does not represent Senior Toors' views, and we do not control, verify, or guarantee it. Your use of such information is at your own risk.

Availability, eligibility, and decisions. Eligibility, acceptance, capacity, services, and pricing are determined solely by each Participating Organization. Senior Toors does not participate in or make admission, enrollment, or service decisions, and nothing on the Sites should be interpreted as Senior Toors recommending or endorsing any particular organization.

NO ENDORSEMENT; NO AFFILIATION; NOT A BROKER

Senior Toors exercises no independent judgment as to the quality of, and does not recommend or endorse, any Participating Organization. We provide an information and connection service only. We do not (1) place any person with any Participating Organization, (2) perform medical assessments of or for any person or Participating Organization, or (3) participate in decisions regarding final selection, admission, or service arrangements.

Senior Toors is not a representative or agent for you or for any Participating Organization and does not act on either party's behalf. Senior Toors does not broker, sell, or lease space or services directly and is not a party to any transaction or agreement between you and any Participating Organization.

Any shortlists, sort orders, "matches," comparison results, or connection options (including those generated by conversational or AI-assisted features) are provided for convenience based on your stated preferences and available information; they are not endorsements, guarantees, recommendations, or professional advice. You should conduct your own due diligence.

NO PROFESSIONAL ADVICE

All information, materials, content, and answers available on the Sites or provided through the Services, including websites, phone, SMS/text, email, and conversational or AI-assisted features, are for general informational purposes only. They are not a substitute for professional advice and do not constitute medical, legal, financial, insurance, or other professional advice.

Senior Toors does not evaluate clinical needs, determine eligibility for insurance or public programs, or make care, admission, or service decisions. If you believe you are experiencing a medical emergency or an immediate safety issue, call 911 (or your local emergency number) right away.

PRIVACY AND CONSENT TO COMMUNICATIONS

Privacy Policy. Our Privacy Policy explains how we collect, use, and disclose personal information. Your use of the Sites and Services is subject to the Privacy Policy.

Consent to be contacted and to share information. By submitting forms on the Sites or otherwise providing information to us, you expressly consent to being contacted by Senior Toors and by Participating Organizations by telephone, mobile telephone, text or SMS, email, mail, or other methods. You authorize us to provide the information you submit and related information we may receive from third parties to Participating Organizations to provide the Services. This authorization continues until you withdraw your consent.

Communication channels. Some parts of the Sites include chat or voice features that facilitate communications and connections with Participating Organizations. Your use of these features constitutes consent to communications through those channels.

RECORDED TELEPHONE COMMUNICATIONS

Telephone communications between you and Senior Toors may be recorded or monitored for quality control purposes. You expressly consent to Senior Toors recording and monitoring these telephone communications.

CONSENT TO AUTOMATIC TELEPHONE DIALING SYSTEM

You agree that Senior Toors and Participating Organizations may use automatic telephone dialing systems and related technology to contact you by call or text message at any telephone number you provide, including a mobile number, even if that number is listed on a Do Not Call registry. You understand that message and data rates may apply. You may opt out of marketing text messages at any time by replying STOP. Your consent to receive automated calls or texts is not required to use the Sites or Services.

PAYMENTS AND SUBSCRIPTIONS

Senior Toors offers paid subscription plans for community partners (featured listing upgrades), professional memberships, and Toor Guide partnerships, processed through our payment provider ("Base44 Payments"). By purchasing a subscription, you agree to the applicable Additional Terms and pricing displayed at checkout. Subscription fees are billed on a recurring monthly basis until cancelled. You may cancel your subscription at any time through your dashboard or by contacting us; cancellation takes effect at the end of the current billing period. Refunds, if any, are governed by the applicable Additional Terms. Senior Toors is not responsible for charges by third-party care providers or communities.

USE OF SITES; LIMITED LICENSE

You are granted a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use Senior Toors' websites and subdomains, including any chat or voice features and any AI-powered tools or agents made available through them (collectively, the "Site Materials"), solely for your personal, non-commercial use. Any other use is prohibited and will result in automatic termination of this license. Senior Toors may revoke this license at any time.

You shall not use the Sites or any Site Materials for any purpose other than their intended purpose, or in any manner that is unlawful or that harms Senior Toors or others.

NO UNAUTHORIZED ACCESS OR USE

You agree that you will not do, attempt to do, or encourage any third party to do any of the following: • Use the Sites or Services for commercial purposes other than their intended personal use under these Terms; • Conduct or promote any illegal activity; • Upload, transmit, or otherwise introduce any virus, worm, Trojan horse, or other malicious code; • Interfere with, disrupt, or degrade the proper functioning of the Sites; • Modify, copy, distribute, resell, transmit, display, perform, reproduce, publish, license, create derivative works from, frame, or otherwise use any content from the Sites except as expressly permitted; • Mirror or frame the Sites or place pop-up windows over its pages; • Upload, distribute, or publish anything that may be harmful to minors; • Train or enhance AI models using any portion of the Sites, the Services, or their content; • Access, monitor, or copy the Sites using any robot, spider, scraper, or other automated means without our prior written permission; • Reverse engineer, decompile, or otherwise attempt to derive the source code of any portion of the Sites; • Impersonate any person or entity, or engage in fraudulent, deceptive, or misleading conduct; • Collect, harvest, or attempt to collect information about other users without consent; • Remove, obscure, or alter any copyright, trademark, or other proprietary notices; or • Engage in any other action that is unlawful or that harms Senior Toors, the Sites, the Services, or others.

INTELLECTUAL PROPERTY OWNERSHIP

All trademarks, service marks, and trade names are proprietary to Senior Toors and our licensors. All rights, title, and interests in and to the Sites, including content, materials, trademarks, and other intellectual property, vest solely in Senior Toors and its licensors. The "Senior Toors" name and any Senior Toors products, services, slogans, or logos referenced on the Sites are trademarks or registered trademarks of Senior Toors. Any rights not expressly granted are reserved.

ACCOUNT SECURITY

On certain portions of the Sites, you may be provided with a user identification and password. You are responsible for all activity under your user identification and for maintaining the confidentiality and security of your password.

HYPERLINKS TO EXTERNAL WEBSITES

The Sites may provide links to external websites for your convenience only. Senior Toors does not control such external websites and is not responsible for their content. When you leave the Sites, our Terms of Use and Privacy Policy no longer apply.

THIRD PARTY PRODUCTS AND SERVICES

We may run advertisements and promotions from third parties, or provide information about, links to, or referrals for third-party products or services on the Sites. We do not control such third-party offerings, and we do not make any guarantees regarding their accuracy, currency, suitability, or quality. Your dealings with any third party are solely between you and the third party.

PUBLIC AREAS AND SUBMISSIONS

If you use any public area on the Sites (including the Toor Community and Guest Network) that allows user posts, you agree that any questions, comments, suggestions, ideas, reviews, photos, or other information you provide to Senior Toors ("Submissions") are non-confidential. You grant Senior Toors a perpetual, irrevocable, nonexclusive, worldwide, fully paid, and sublicensable license to use, disseminate, distribute, display, reproduce, post, and publish your Submission, and any name, username, or likeness provided with the Submission, in all media formats and channels now known or later developed without compensation to you. You warrant that you will not post materials that violate law, infringe rights, or contain viruses or destructive content.

DISCLAIMER

SENIOR TOORS EXPRESSLY DISCLAIMS ANY REPRESENTATIONS, WARRANTIES, OR COVENANTS THAT THE MATERIALS ON THE SITES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. SENIOR TOORS DOES NOT REPRESENT, WARRANT, OR COVENANT THAT THE SITES OR THEIR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. IN NO EVENT SHALL SENIOR TOORS BE LIABLE TO YOU FOR ANY PRODUCTS, SERVICES, CONTENT, OR INFORMATION PROVIDED THROUGH THE SITES.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SENIOR TOORS OR THE ASSOCIATED PARTIES BE LIABLE FOR ANY SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND WHATSOEVER, ARISING OUT OF OR RELATED TO THE SITES OR SERVICES, REGARDLESS OF LEGAL THEORY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF SENIOR TOORS OR THE ASSOCIATED PARTIES ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SITES OR SERVICES SHALL NOT EXCEED THE GREATER OF FIFTY U.S. DOLLARS (USD $50.00) OR ANY COMPENSATION YOU PAY, IF ANY, TO SENIOR TOORS FOR ACCESS TO OR USE OF THE SITES OR SERVICES.

INDEMNIFICATION

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY AND HOLD SENIOR TOORS AND THE ASSOCIATED PARTIES HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING OUT OF YOUR USE OF THE SITES AND/OR THE SERVICES, YOUR VIOLATION OF THESE TERMS, OR YOUR INFRINGEMENT OF ANY INTELLECTUAL PROPERTY OR OTHER RIGHT OF ANY PERSON OR ENTITY.

TERMINATION

We may terminate or suspend your access to the Sites at any time, with or without cause, and with or without notice. Upon termination or suspension, your right to use the Sites will immediately cease.

CHANGES TO THE SITES AND/OR SERVICES

We reserve the right to change, modify, suspend, or cease providing the Sites and/or Services at any time without notice.

BETA FEATURES AND EARLY ACCESS

From time to time Senior Toors may offer features identified as beta, preview, pilot, evaluation, or early access ("Beta Features"). Beta Features are provided for evaluation and testing, may be made available only for a limited time, may not operate correctly or be fully functional, and may be changed, suspended, or discontinued at any time. Beta Features are provided "as is," "as available," without warranties. If you provide feedback, you grant Senior Toors a nonexclusive, perpetual, irrevocable, royalty-free, worldwide license to use, copy, modify, and create derivative works from your feedback for any purpose without compensation to you.

GOVERNING LAW AND FORUM SELECTION

Any dispute arising from the Sites or your use of the Services will be governed by and construed and enforced in accordance with the laws of the State of New Mexico, except to the extent preempted by U.S. federal law, without regard to conflict of law rules. Any dispute that is not subject to arbitration or cannot be heard in small claims court will be resolved in the state or federal courts located in Bernalillo County, New Mexico.

CLAIMS SUBJECT TO MANDATORY AND BINDING ARBITRATION, CLASS WAIVER, AND JURY TRIAL WAIVER

Except for small claims disputes or claims related to intellectual property, you and we waive our rights to a jury trial and to have any dispute resolved in court. Disputes must be submitted to binding arbitration administered by JAMS, and the Federal Arbitration Act and federal arbitration law apply. You and we agree that any dispute will be resolved solely through individual action and will not be brought as a class arbitration, class action, or other representative proceeding.

For any arbitration you initiate, you will pay the filing fee up to a maximum of USD $250 if you are a consumer, and we will pay the remaining JAMS fees and costs. For any arbitration we initiate, we will pay all JAMS fees and costs. You have the right to an in-person hearing in your hometown area. You may opt out of binding arbitration within 30 days after you first accept these Terms by emailing gigi@seniortoor.com with your full name and address and a clear statement of your intent to opt out.

Severability; forum for non-arbitrable claims. If any part of this arbitration agreement is found to be invalid or unenforceable, that part will be severed and the remainder will remain in effect. If the class action waiver is found to be unenforceable as to a particular claim, then the arbitration agreement will be unenforceable as to that claim only and that claim must proceed in court.

Public injunctive relief. If a claim for public injunctive relief is permitted by law to be brought in court, the parties agree that any such claim will be severed from the arbitration and stayed pending completion of the arbitration of all other claims.

Court proceedings. Any claim that is required or permitted to proceed in court will be brought exclusively in the state or federal courts located in Bernalillo County, New Mexico.

COPYRIGHT INFRINGEMENT NOTICES & DMCA NOTICES

If you believe in good faith that materials hosted by us infringe your copyright, you or your agent may send us a written notice that includes: 1. Clear identification of the copyrighted work you claim was infringed; 2. Clear identification of the material you claim is infringing on the Sites; 3. Your address, email address, and telephone number; 4. A statement that you have a good faith belief that the material is not authorized by the copyright owner, its agent, or the law; 5. A statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed; and 6. Your signature.

Send notices to: Senior Toor LLC Attn: Legal Department 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110 Phone: (678) 446-6277 Email: gigi@seniortoor.com

GENERAL TERMS

If any part of these Terms is determined to be invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder will continue in effect. You may not assign these Terms or assign, transfer, or sublicense your rights in the Sites. Except as expressly stated, these Terms constitute the entire agreement between you and Senior Toors with respect to the Sites.